Inside the Four Seasons: Park Lane

A fire breaks out at Heathrow, shutting down two terminals and wreaking havoc on the hotel's room occupancy as guests are unable to check out, so new rooms must be prepped at the last minute. In Hampshire, a bride and groom from Texas have booked out the whole hotel and flown in 160 guests, but gale-force winds are battering the hotel and the events team must do everything they can to stop a dream wedding turning into a nightmare.

When top clients request an early-morning hotel tour, the team races to deliver bespoke pastries before they arrive. Head of housekeeping Ivan faces a setback when key parts are missing from luxury soap dispensers needed for newly renovated suites, prompting help from head of purchasing Ian. In Hampshire, Richard prepares a room for influencer the Cleanaholic, while Josh plans a memorable anniversary surprise.